(65) 9112.7249
floraclaysg@floraclayonline.com

FAQs & References

Caring For Your Flowers

Save The Earth; leave those fresh flowers alone and adopt using handcrafted clay flowers today!

Protect From Water: Our handcrafted clay flowers are NOT waterproof, hence, no water is necessary.

Protect From Direct Sunlight: To keep your flowers in the their colours, keep them away from direct sunlight to avoid discolouration.

Dust Away: Swipe settled dust away from your flowers with a dry brush to keep it looking fresh always.

Shipping & Delivery Timings

We ship orders both locally and internationally.

The default shipping mode for all orders is by SingPost normal mail.
Free shipping is offered complimentary for all local orders. International orders are subjected to postage charges at prevailing rates based on your package’s dimensional weight.
There is no tracking facility for this service. We will not be responsible for any orders lost in the mail brought by this service.

If you wish to have your package tracked, we recommend you opt for registered mail or by courier.

Delivery timing for local orders usually take approximately 5 – 7 working days whilst duration for international orders vary depending on the location and service you have opted.

To check on postal prevailing rates, you may logon to www.singpost.com.

Order Processing Lead-Time & Confirmation

Upon receipt of your order, allow us a lead-time of 3 working days to pick, pack and prepare your items.

You will receive a “Your Order is Complete” notification in your inbox from our system when your item is ready and scheduled for shipping. Do check your spam box if you did not receive this email.

Customisations

We do accept customised requests, especially when it comes to floral orders. Should you prefer customisations, please contact us at floraclaysg@floraclayonline.com.

Accreditations