Ordering Procedures

Placing Your Order

  1. Click our E-Shop.
  2. Select item to purchase and click Add to Cart.  Your item will be successfully added into the shopping cart.  You can view your total cart purchase at the top right corner of the page.  Use the Back button to go back to previous page if more items need to be added in.
  3. Once you have made your final purchase, click Proceed to Checkout.  You will then be brought to the Checkout page.
  4. Input all shipping details and do a final check on your purchase.
  5.  Select your preferred payment type.  Please note that we do NOT have any payment integration facility when you select MayBank/ POSBank/ PayNow.  Hence, you will still need to make a separate payment arrangement for this.  There should not be any issues with payments made via PayPal.
  6. Click Place Order and voila!, your order process is complete.  Sit back and relax and await the arrival of your package.

Order Processing Lead-time, Confirmation & Delivery Timings

  1. Upon receipt of your order, allow us a lead-time of 3 working days to pick, pack and prepare your items.
  2. You will receive a “Your Order is Complete” notification in your inbox from our system when your item is ready and scheduled for shipping.  Do check your spam box if you did not receive this email.
  3. All Singapore orders will be complimentarily shipped.  International orders will be charged based on postage prevailing rates.  We use normal mail by SingPost which does not provide any tracking service.  We will not be responsible for any orders lost in the mail.
  4. For Cash on Delivery orders, you can self-collect from our studio.  Please make prior arrangements by contacting us at 9112-7249 prior coming.
  5. For local orders, you should receive your package within 7 working days from the date of that notification email.  Do drop us an acknowledgement when your order reaches you safely.

Refunds & Returns

  1. We reserve the rights NOT to refund payments made for any retail item/ classes/ workshops and/ or curriculums items and packages.
  2. Unless an error has been made on our part would we allow returns to be made.  In such cases, you can swap the returned item/s with another item of the same value or top up the difference should the item value be higher.

Custom Requests & Assistance

Should you prefer alternative modes of delivery (e.g. registered mail, courier, etc) or need assistance on your order or delivery, do reach out to us at floraclaysg@floraclayonline.com.


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